Web-based e-mail and collaboration

Project Brief:

Developed from 1998 to 2006, TrueDesk (formerly VisualMail, VisualOffice and EdgeDesk) was a carrier-grade, high-function solution which allowed Telcos, Portals and Service Providers to deploy a robust, scalable, manageable web-based e-mail and collaboration services to consumers, enterprises, employees and virtual ISPs. The unique and fully distributed software architecture of TrueDesk enabled it to deliver the industry's best load balancing performance and availability for web-based e-mail and collaboration services. Its robust multi-tier architecture and scalability provided a strong foundation for optimizing critical business functions throughout any organization. With TrueDesk customers and employees could access their e-mails, calendar, files, photos and even chat via the web using a user-friendly and fully-customizable interface, all they needed is a web browser (such as IE or Netscape), a cellular phone, a PDA or any other device with internet connection.

TrueDesk broad range of features and functionality allowed Service Providers, Telcos and Portals to offer value-added messaging and collaboration services to consumers, businesses, employees, and virtual ISPs. Its native support for load balancing and fault tolerance assured availability, integrity and performance of mission-critical business transactions. Anyone interested in offering fifth generation, multi-access messaging and workgroup solutions could benefit from TrueDesk.

TrueDesk offers a completely integrated and comprehensive set of solutions including:
 

• E-Mail: Fully-featured web-based e-mail client providing users with remote access to their mailboxes from anywhere in the world. Includes powerful security features such as mail encryption with S/MIME support, Antivirus scanning and Bayesian SPAM filtering.
• Address Book: Advanced contact manager supporting personal, shared, group and global address books.
• Calendar: Powerful web-based calendar application integrating collaboration functionalities for workgroups such as event scheduling, group calendar, free/busy, resource scheduling, meeting invitations, response tracking, calendar merging, combining and sharing.
• Tasks: Complete task management component including task assignments, group tasks, response tracking and status reports.
• Journal: Keeps track of a wide variety of information and events such as phone calls and meetings. A timer function is also included to track time spent for billing purposes.
• Notes: Useful web-based notepad with multiple views and color codes.
• Bookmarks: Stores users’ bookmarks on a centralized location which can be accessed by multiple browsers, anywhere in the world.
• Discussions Forums: Includes group and global discussion forums with advanced message editing and searching features.
• Project: Advanced project planning module with GANTT charts, multiple job folders, estimated and real task time planning, task assignment, document folders and project discussion forums.
• File Storage: Allow users to store and share files securely, quickly and simultaneously via the web. Using this module, companies can provide secure, shared access to critical files and documents for their employees, customers and partners anytime, anywhere. The File Storage module enables affordable file and document management over the Internet, providing a platform-independent application that works with all commonly used Web servers and browsers.
• Photo Album: Allows users to create and share online digital photo albums and thumbnail galleries quickly and easily. This module supports organizing all digital photos in different photo albums and share them online to other users. With the Photo Album module, users can easily create and maintain albums of photos via an intuitive interface. It includes automatic thumbnail creation, image resizing, ordering, captioning, searching and more.
• Phone Messages: Component to take and receive phone messages from other users within the organization.
• Announcements: Allows the system administrator to include company news and announcements on the portal page of each account. Each announcement can be linked to a unique discussion group.
• Voting/Polling: The polling module allows user opinions to be collected at the same time it provides a preview of the results in real time. Users can see the voting tallies as well as past polls from the portal page.
• Folder Manager: Web-based folder manager with usage summary and sharing features. Supports creating, copying, moving, deleting, renaming and sharing any type of folders.
• Portal Page: Displays a summary of mail folders, events, tasks, projects and phone messages of users. Supports configuration of portal page contents both by the user and the administrator.
• Synchronization: Powerful SyncML server compliant with the OMA 1.1 specification. Supports synchronizing with Pocket PC, Palm, Blackberry, Cellular phones, Outlook or any other SyncML-enabled device.
• Administration Interface: Easy-to-use web-based administration interface providing all the required tools to manage users, change server settings and get usage statistics and reports. The admin interface is an intuitive graphic console that allows even inexperienced system administrators to perform complex management tasks.
• Mail Server: High performance and secure Internet mail server supporting SMTP, IMAP4 and POP3 protocols. This mail server is a fast and powerful product completely integrated with TrueDesk providing SSL, content filtering, security features and web-based administration.